Adept at rapidly processing customer returns assisting customers in finding the products they need and working with department managers to get returned products either back to the manufacturers or back on the sales floor. Bad decision on someone's part at Lowe's. LG refrigerator waiting over a month for parts.lowes action team never calls back their local service provider never calls back. Is this your company? Holly at the customer Service Desk at Lowes store #0687 in Henrico County is by far a better asset than # 48 Jimmy Johnson ( well close anyway) When Lowes wanted to reach 5 star customer service levels they hit a home run with Holly. Responsibility Statements: I called the asst. Lowe’s has also enacted new store hours, closing at 8:30 p.m., Monday through Saturday, and at 7 p.m. on Sunday to provide ample time for sanitizing and restocking. He took the phone from me and spoke with my contractor and helped me get a list of items. I went to Lowe's eleven times before getting in touch with Mr. Gorsuch and he is the best! The company was founded in North Wilkesboro, North Carolina in 1946. Guest Services Hours. This role offers value to the business by providing superior customer service through the Contact Center, enabling Lowe's to offer a truly omnichannel experience to its customers seeking purchases and service. I GUESS LOWES SHOULD BE OUT OF BUSINESS SOON, I have been going to your Hollister MO. Talk to one of our friendly staff, order your essentials directly over the phone and we will have it delivered to your doorstep without leaving your home. Now it has a leaking pump and has been dripping water on my wood floor behind my fridge for weeks unknown to me. Learn more about our price match, refund, and shipping policies. What's true???? Website: Lowe's Website Lowe's Customer Service Hours N/A - Edit. Riverview/Gibsonton, Purchase Order 161537079 from San Dimas, Ca. ... To schedule or inquire on a Service Repair, call: 1-888-775-6937 or text 704-313-1818 (messaging and data rates may apply) 1-888-775-6937 or text 704-313-1818 (messaging and data rates may apply) Hours of Operation And thank you, Lowe's, for hiring such quality human beings. I went to Lowes today and for the first time they would not except my military card . Very, very poor. I thank you, Mr. Gorsuch for your kindness and attention to details! I had to go back to the store and complain about the window and finally it was installed on June 10th. Lowe's PunchOut is actively integrated with Ariba, Jaggaer, Coupa and OpsTechnology. I was told by others that this could not happen. 211 Reviews--Jobs. I case your aware their is another company named Home Depot that would love my business and will give me a 10% discount. Learn More. Lowe's is the second-largest hardware chain in the United States behind The Home Depot and ahead of Menards. I used my lowes card and Military ID to get my 10% discount. This is why more & more Contractors are leaving your stores!! He was great, this helped save me and the contractor time. Lowe's is a retail chain that sells home improvement products throughout the United States, Mexico and Canada. Good by Lowes , sorry I spent so much there in the past!! After measuring he stated that the info would be uploaded to my store the next day before 2 pm and then I could go pick out the carpet. I wanted patio furniture cushions, without the furniture. Its been 80 days and Lowes has not been able to provide me with replacement even after it was determined that it was not repairable. As of now, I have no dishwasher that works, no correct parts, no future appointment and all I get is "We're sorry" from someone named "Tory" in an email. I was told they would call me within 3 days to set up installation. Even with all the cabinets I've purchased and all the money I've spent. I would like to send a personal thank you to the assistant manager of the Lowes in McDonough, GA. What a joke--Loews get your act straight and take responsibility for the orders that I paid for and were never delivered to me. I would like my $35 returned also! You can call Lowes at (800) 444-1408 toll free number, write an email, fill out a contact form on their website, or write a letter to Lowe's Customer Care (CON8), P.O. And they did. In case you didn't realize there was an alternative, the best phone number for Lowe's customer support is 800-445-6937. a month every month as requesting statements never got one after a years instead i got a call from a collection person she didnt know why i was turned over to collections while i was up on my payments so i ask you WHY. Customer service is a top priority at Lowe's Canada. New Service Lowes Shopping Hotline. Contacting - by phone or otherwise. Lowe's has made a number of major ... of the company increasing its "customer-facing employee hours as part of our strategy to better serve ... ongoing strategy to boost customer service. You need to have at least one check stand open for people!! Learn about Lowe's culture, salaries, benefits, work-life balance, management, job security, and more. He was told I had to come in with my card and I would get the discount. Lowes. Box 1111, North Wilkesboro, North Carolina, 28656, United States. Where is your help? We were in a dusty mess for 2 weeks, in what should of been 5 days. 2020-12-21 18:51:44 @MattSyp Wow @Lowes, trying to get an issue resolved, but your phone reps can't help and your online reps can't help. This is definitely my firt and last experience with Lowes. Company Overview FAQ. Lines going nowhere. To date no one has called back or resolve the situation or grant a refund. I paid right at $100.00. I am a VETERAN Fred. Tried for two days to order on line. 1300 156 937 - Option 1. Needless to say, I am quite upset with both Lowes and WSH appliance!! Jeff and David from the Clayton, N.C. store, The second company, A&E, showed up and the tech ordered the parts. Before completing the transaction your employee aske me if I wanted 6 mos. No Deco frame molding with the kit for my shutters. You may want to speak with your bank to dispute the charges for this order and continue to work with your local police force to get this problem taken care of.". In the interim, I called another company to measure, which was the next day after the call and they installed the carpet the next day - $9000 worth of high quality carpet! Contact us with questions or comments related to your experience in a Lowe's store or Lowe' including product inquiries, Lowe's services, general feedback, comments, or complaints. Today I visited the Lowe's on Gunbarrel Road in Cattanooga, Tn. © 2021 All rights reserved. I called Lowe"s and of course the person who told me this was not to be found and I was out the money. I will do ALL my shopping at Home depot from now on and once your in there computer it is hassle free. This lady ann marie who heads the department was out raged at this rerturn and said to make things better she would repair it for free, well she called today and said it was reassembled and still doesn't start. The experience and concerned she showed was beyond her job. 1-888-537-8646. It's a shame that Contractors helped build your company to where it is now & we are slowly being fazed out! Can't close them. GOODBYE LOWE'S. If my service to my country is no good then neither are you. I wanted a Lowe's associated contractor to install them. Lowe's provides customer service by email and also by phone. Five fortunate study respondents are eligible to get one of the $300 cheques each month. A WSH Appliance Service technician ( was sent to my home to repair my refrigerator on Tuesday, August 6, 2013. I have been a Lowes customer for 30/35 years and I am very unhappy. I purchased a whirlpool fridge just 18 months ago from Lowes and it is still under warranty. I told him "no, it needs to fixed today". Lowes will not let me out of the contract and it has been a month with no countertops and no installation date has been issued!! store; 1170, project 389852786. They had only a few they excepted and coast guard was not one of them . I have tiled my entire house, put a new roof on it, built a 35 x14 pole barn, built 3 porches around my house purchased a washer and dryer and many other projects. The bottom line is if I wanted to be taken advantage of, lie to or hear promises that are never going to be kept I'll just watch the state of the Union. On May 1, 2014 I paid $1611.90 for the 2 exterior doors. The installers were very respectful, however on the 1st day, we were not happy with their workmanship. Now, we've had no response from Lowe's service company after 8 weeks and Lowes continues to be unresponsive to the problem, telling us that they'll get back to us. Employees like her are an inspiring asset to the Lowes Corporation. 3 months and nothing. I wanted to take a few minutes out of my busy schedule to write this recommendation on an employee of yours. In Hilsborough County Florida, I can honestly say that Lowes stands behind theier work! Lowe’s Phone Number: 1-800-445-6937. The typical Lowe's Customer Service Associate II salary is $12. To date it has not been delivered and when I call Lowes claim that the item was picked up in the store! I called for service on my Kitchen Aid Dishwasher the end of August and the first company that I was referred to didn't even show up. Mon - Sun: 8:00AM – 5:00PM ET Closed : Thanksgiving and Christmas Day. they fired my friend for its not right its stupid For iOS and Android. Meanwhile, you can refer to me as "Sad in West Virginia.....but.....I will NEVER buy from Lowe's again..!!! The manager of Lowes was great, also our salesperson. Lowe's is giving workers longer hours to improve customer experience 161 Lowe's Customer Service jobs available on They went to Lowe's where they were told that they should purchase their own cabinets instead of having a contractor purchase it. Lowe's App. The next best way to talk to their customer support team, according to other customers, is by telling GetHuman about your issue above and letting us find somebody to help you. About Company and its Products: I have never seen such botchwork in my life.One door installed upside down, the other was digging in to the jam when it closed. The installation manager from Lowes came to our house and agreed, The origina;l installer was switched out, We are very pleased with our floor, however, we were disappointed that Lowes was not aware of the shotty work of their contractor. Tried today to order over the telephone, this time the rep told me I had to order on line. 187 Salaries. Customer representatives first comments were don't worry we will take care of you! From Albuquerque to Zapata, our stores have some of the most caring and wonderful people in the grocery business who are committed to meeting the needs of our customers. At the time I signed the contract it had already been three weeks. On Friday, August 9, I got a call at 12:30 PM stating the technician was running late, and he would be there soon. Never having done this before, I assumed I would have to get the name of one of the contractors, then contact them for installation. I purchased a Delta shower set online over two months ago. They were told that he could give a discount. Nobody called or came & we stayed home all day. orders that I paid for were never delivered--Lowes CSR responded to my email that I should contact local police and after I asked again about undelivered orders they responded, and I quote: "If the police need to speak with us directly, they're more than welcome to contact the corporate office for further assistance. I was told to call a repair place in Naples Fl. When My Grandson went to pick up the order the next day, he asked about the 5% discount. they constantly owe me for work i have done for them then they say contractors are rip offs. Long story short they have very nice customer care people who can only deliver nice words but zero service. Customer Service Associate II salaries at Lowe's can range from $6 - $16. For Lowe's Credit contact information, please visit the Lowe's Credit Center, or call the Lowe's Credit Center Monday through Saturday: 6:00am – 1:00am, Sunday: 8:00am – Midnight ET, at one of the following numbers: do not shop ther at all in hazard ky, I am a contractor who has spent well over $100,000 last year on kitchen cabinets and vanities. Your customer service is getting more like Walmart every day (& thats not Good)!! I called the delivery service and was told to call the store. These are your Charleston WV stores!! Doors etc were ordered on April 23, 2014. Now they are telling us it will be another week, Aug. 1st. He never offered to explain the "right way" to handle the project.! Not only did Mr. Gorsuch find them, he custom ordered them and they were perfect when they arrived. I went to Lowe's in Chandler on Ocotillo Road to pick out carpet. manager and told him what happen and he called me back and said I didn't want to pay for the repair and I told him I could have bought another mover for another hundred dollars for what the repair would cost. my husband is 100% disabled vet and we live on a pension, lowes has always been are first choice but now we see what kind of treatment you give are veterans, and we will make sure that the vets hear of this, I'm glad I kept husband kept his word when serving the country, your employee made promises she couldn't keep and shouldn't have been made, thanks for showing your true costumer value for me and my husband. I will not be returning. Zero and Rewards Team. 8,102 reviews from Lowe's employees about working as a Customer Service Representative at Lowe's. You really need to work on your customer service!!! Once Coco was settled, I walked back out to the garage to unload the car, carefully shutting the door behind me. I have answered their questions to take this survey what is wrong?I am going to call Jeff tomorrow morning. On the 24th of Feb I made a purchase of $1,557. We purchased tile and had Lowes install, We were told 100% satisfaction on the installation. By 7: P.M. on 7/30 I had not received a call. Globally, Lowe's is also the second-largest hardware chain, again behind The Home Depot but ahead of the European stores B&Q and OBI. I asked for the 5% discount. I was at your store on Dixie highway in Louisville, Ky,#705, several times in the last few days. FREE Shipping. Snail Mail. If you need immediate assistance please contact our customer service department at +1-888-767-7856 during our regular office hours: M-F 9AM-8PM (ET), SAT 10AM-7PM (ET) Sincerely, Customer Service Team at Lowe's Custom Blinds Store On Sunday 7/22/13 I received an email informing me the decking would be delivered on 7/31/13 and that I would receive a call for an estimated deliver time. now told six more weeks! No phone call came. We are always excited to hear from customers who have questions about our Lowe's Protection PLUS program. Ads pop up in my email program, can't close the ad, can't get to buttons in my email. so far its been two weeks and at teast 6 phone calls and repeted promoses to make mine a piroty all i want is a quote to pass on to a custermer..i loose this job im done . Thank you and thank you Tina Archer. I was in the USS Navy from 1952 to 1960 during the Korean War and after. If you're interested in hearing more about this program or if you're currently using another purchasing system, please contact for more details. I was then told by the contractor it would take two weeks from the time the measurements were taken to get countertops. At Lowe’s, we understand the important role our stores play in providing essential products and services to our customers, government officials and first responders, and we have taken steps to ensure we can continue to support customers and our more than 300,000 associates. When you call the service number they tell you the same thing every time. Professional TOWING Receive professional service from our professional company and employees. I went thru the whole process again two more times, each time telling me it would be jULY 25TH. I have very poor health, having been on dialysis for six years, but I have been struggling to try to make the doors usable.! I will be going there from now on. I had already paid for it, $368.84 in advance. Lowe's complaints contacts. I have a customer who pick out a vanity that cost $4000. (must be his magic number! I have purchased my last cabinet from Lowe's. Before he left, he said that we would need to take care of it next week. I had a memorable experience when I moved last week. Lowes came and measured on April 15, 2014. The parts were to arrive before 9/11 when he was to come back but only half showed up. This position is in a fast-paced Contact Center environment and schedules may include night and/or weekend work. I had to scan $200.00 of small sprinkler parts. Thanks Frances. The day after the carpet was installed with Empire, the installer for Lowe's called me and wanted to know some more information! What use is the extended coverage if we keep getting the run this so we will give up & take care of it ourselves....Very disappointed In the whole process.....Better Business Bureau maybe? Too much red tape and no zero accountability. Support your local appliance store. I called Lowes because of my Lowes service contract, and they couldn't find anyone to come out until Tuesday, August 6. Give Us A Call At . we stopped the installation. Within a half hour Jeff was explaining my new refrigerator to me and David had unloaded my other purchases. 1 year experience in a customer service position at other home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden). 48!) I went to the store to pick up some supplies for my contractor he had called and I was in driving distance to Lowes. What is going on at that store? Shop All Products Shop All Window Coverings & Shades at Shop Savings Shop the sales at Free Sample Swatches Order 10 Free Sample Swatches Of Your Favorite Color, Material, and Style. Your email is very important to us and we will work hard to respond within 1-2 business days. It is now September 2, 2020. The call never came. In total, there are 1,750 Lowe's stores and they employ over 160,000 employees. Find what you're looking for with the Lowe's mobile app. I'm in your stores 3 to 15 times a day, 7 days a week! Then I was told I had to come in and sign a contract in order for work to begin. I plan to go to your store in Albany Friday, July 12, 2014 and ask for my money, $1611.90 back. I called the store, after several misdirected transfers I got the delivery manager who told me he did not have my order. Customer Service: Mail to: Lowe’s 2018/2019 Customer Satisfaction Survey Sweepstakes, P.O. Site would constantly remove credit card number and not make payment. Then when I go to the cash register I have to scan my own items. Lowes Canada. I would never buy an appliance from lowes again. instal sales requested me to install damaged goods as a good instaler that is not the right way to do it, then argued with me on the phone. Good grief. When I got home I realized I did not get an additional discount. The clerk gave me the contact name of the installer and I left a message for him to call me back and he did, 48 hours later! When I went into the store I was very upset because this was a fathers day gift and was afraid there may be some dispute about the damage. We paid Lowes of Tigard Oregon for a double convection oven November 2014, we were told by the sales staff, and customer services the stove would arrive at the store 7 to 10 buisness days. A young man of college age named Garrettt was most helpful and knowledgeable regarding the types of tile as well as which would wear and be easiest to install. Lowes Foods ATTN: Guest Services PO 24908 Winston-Salem, NC 27114-4908 Measurements were not turned in by contractor immediately. Order was finally complete. I paid $35 for this "service". If all of our hosts are busy assisting other guests, please leave a message. I recently went to Lowes on Alexis Rd., in Toledo, Ohio to order countertops. ?We tried to find out who they were sending so we could advise them when we would be home....they refused to tell us. © 2021 All rights reserved. interest free or 5% additional discount. No other check stands were open but self check. About two months ago, I ordered two Larson storm doors at South Parkersburg Lowe's store. Lowes Tow’s Emergency Towing Service When You Need It Most SAFE DELIVERY OF YOUR VEHICLE IS GUARANTEED! ForLocations, The World's Best For Customer Service Info. On 9/11 the tech arrived and told me that half the parts were not here and tracked them down and told me they were to be delivered that day and he would come back. I think they must think people have nothing to do but wait for their wonderful calls. Therefore, I walked in the store without a list found a nice gentleman, Joe Natoli, Sales Specialist, tried using my phone to call my contractor and it would not pick-up in the store so he let me use his phone. The number is 1-800-445-6937. Learn More. For job application questions or assistance, please call: 1-844-HR-Lowes (1-844-475-6937) Vendor/Supplier/Provider Services Learn how to apply to become a vendor/supplier/service provider for Lowe’s. I spend over $300,000 a year & get lied too every time they are to deliver my order! Does anyone at Lowes know what they are doing? took one look at me, got me into the truck where the air conditioning was mercifully cool, handed me an unopened bottle of water from their cooler and told me not to worry. and that if it was a problem on there part that they would repay me the charges. Have had technicians to our home 3 times and have been unable to repair. Bad customer service, not using Lowe’s again...ever! Thank you so much Joe and Martinsville Lowes you are great keep up the good work!!!!!!! I called Lowes back and was told that the countertop I chose was no longer in stock but now special order!! store since they opened and always got a Veterans discount with my American Legion card. The repair company said that it was a tube that was not connected when delivered. Lowes site specific white card accepted at this site. He left, and neither Loews nor WSH has contacted me as of 7:15 PM. 1 year experience working in any department at a Lowe's retail store. Only problem is that I live in the Caribbean! It arrived at the store disassembled and covered in oil, some one I believe did this on purpose for not doing the repair. While 800-445-6937 is's best toll-free number, there are 2 total ways to get in touch with them. As of today I still do not have my doors. Order online or through the Lowe's mobile app, and an associate will bring your order directly to your vehicle. Do you give a discount to veterans or not? While placing the order the customer service rep excused himself to use restroom. That took 1 1/2 weeks to resolve. I'm writing corporate...not that it will help but just because I'm sick of this. Purchased a commode that leaks, called customer care to ask about returning it due to the fact that I had thrown away the box; I was told they would come out and measure and I can purchase another. now you have a new manager there that will not honor this card.I have no reason to go to the VA Hospital to get the card that he wants but I talked to them and the only way I can get the card that he wants is that I would have to be wounded or have a military disability which I dont.I can prove that I was in the Navy I am a veteran. The technician stated that he did not have the needed part in his van and that he would order the part, and return "first thing" Friday morning, August 9. Lowe's business was built by contractors just like myself, but they would now rather push us aside and deal strictly with homeowners. I have never imagined delivery people to be so kind and to go out of their way like Jeff and David did. Measurements were to be taken, but contractor did not show for a week. Do any of them care? I go to buy several sprinkler parts, you either are out or they are up in the boxes in storage. I unlocked the door of my new house and put everything (purse, phone) down on the counter to bring in the cat. It was blazing hot, no one was home in my neighborhood, and then here comes the Lowe's truck with my new refrigerator. Contact Lowes customer service. I placed an order for decking and chose to have it delivered. The company plans on expanding into the Australian market as well. I … The store told me I would get a call by 8 am on the 31st. Experienced Lowes Customer Service Associate who is well-versed in the Lowes point of sale computer system. Remember I selected the door and April 13. Talk about going above and beyond the call of duty. Thank you. I would like to know the company policy on the military discount. Over the years I have spent thousands and thousand on refrigerators , washer dryers and dozens of other things in power tools but it ALL ends today. I was told it would takes 2 weeks and someone would contact me within 2 days. That's my 2 cents, I like the Lowes store in Camden Delaware.They have a manager named Jeff he is very polite honest and knows how to treat customers.The problem I am having is this survey. The Lowe's salesman kept bitching saying this was doing things backwards. For Lowe's Credit contact information, please visit the Lowe's Credit Center, or call the Lowe's Credit Center between 6 a.m. and 8 p.m. EST, Monday through Saturday, or Sunday between 8 a.m. and noon EST, at one of the following numbers: Lowe's Consumer Credit Card: 1-800-444-1408 Lowe's Business Account: 1-800-444-1408 Lowe's Accounts Receivable: NEVER USE LOWES, THEY WOULD NOT KNOW CUSTOMER SERVICE OR THE TRUTH IF IT SLAPPED THEM IN THE FACE!! Save time and money with free shipping on orders of $45 or more. A different technician arrived at 1:15 PM, without the necessary part!! The installer called me 48 hours later to make the appointment. IMPORTANT NOTE ON CREDIT ACCOUNTS: DOES NOT access or maintain information related to your Lowe's Consumer Credit Card or Business Credit accounts. I bought a Samsung washer at Lowes that broke down in 4 months. I sent my husband to lowes in west winsdor to get are lawnmover repaired, they called and said it would be over a 100.00 dollars, I asked if that would cover an oil change and the blade sharpened, they said no so I said I don't want the repair send itg back. ForLocations, The World's Best For Customer Service Info. For three weeks Lowes was not aware of this, the contractor told them this fact about the product that Lowes is supposed to be supplying, yet that sample was still on the in stock display!!!! We will reply as soon as possible. There is a Home Depot right up the street. I have never received a discount from Lowe's! No matter if you are in a personal, commercial, or industrial vehicle, we offer towing services and emergency roadside assistance 24 hours a day and 7 … 29 Inter­views. A while later the store delivery manager called to tell me that he called the manufacturer and the order hasn't been shipped. I have over 300 condo's & 350 Customers I take care of, if you guys keep going the way your going, I will move everything to Home Depot!! I always try & make sure that I order it when no one else is in front of me, then someone comes in later that day & they are put in front of me!! Holly at the customer Service Desk at Lowes store #0687 in Henrico County is by far a better asset than # 48 Jimmy Johnson ( well close anyway) When Lowes wanted to reach 5 star customer service levels they hit a home run with Holly. This should be a violation. Then told before Christmas, then the first part of January , then middle of February. This estimate is based upon 250 Lowe's Customer Service Associate II salary report(s) provided by employees or estimated based upon statistical methods. Customer service line was rude to me and refuses to offer any compensation towards fixing my floor that their faulty fridge ruined. installation was to be Oct 5th but when installer came out the order was wrong. Call Customer Care on 1-800-445-6937. They'd figure this out. I have spent the last two weeks making calls to them and spoken to ever department. That's my 2 cents I called on the 18th of July about a dryer.they told me someone would call me from A&EFactory service in two business days, no one did, I called but they said they didn't have a record of us calling. This survey is separate from a Lowes gift card or Lowes. Shame on Lowe's. lowes altoona pa talked to three different sales people in countertops i have a business account , may not be for long.. home deopt one block away. Box 2274, Framingham, MA 01703-2274 USA. I had to make a return today of an air compressor that was damaged.