He even took photos of it after service before it was mailed back. ( I think 1985) turn dial stem has fallen loose and does not work. Please. Rolex has built its brand on perceived quality, desireability and possibly the highest brand name recognition of any watch maker (except maybe Seiko) and a look at current RRPs on new models tells you everything about where they are at, so servicing costs are going to refect this too, whatever the actual cost of the parts and labour. By following all of these steps, you’ll keep your watch clean while still preserving its high polish. I check the watch on my watch winder for a few days before it is shipped to make sure the auto, date and timekeeping are proper. As a result of the expertise required, the cost of servicing a Rolex is on the high side. Contacted Mark concerning a repair on my Rolex president. As any Rolex watch owner will likely tell you, the surface of the watch comes alive thanks in part to a sublime mix of brushed and high polish finishes on the case and bracelet. A: There are many factors involved in Rolex repair. I just had a customer make the three-hour drive from Pittsburgh to drop off his Rolex for service. Please keep in mind that Rolex is a fantastic company, but they have “lots” of overhead and expenses. In fact, many “unoffficial” technicians can do far better work than what comes out of the New York factory today. Now it accompanies my beloved grandfather’s Hamilton Burton form 1952 you had worked on earlier. When I purchased it, it ran 1-3 minutes fast/week and after several adjustments is is now slow. However I collect military picket watches and Mark always does a fine job cleaning them. How do i get it to you? Have original box and dicimentatoon. I took a look at the watch and quoted him a cost of $250 ($200 for the overhaul , $40 for the crystal and $10 for new luminous on the hands). Caring for your Rolex FIVE YEAR GUARANTEE. Sincerely, The argument could be made that by polishing this Yacht-Master II, they’ve damaged its value in the long run. Prices are very reasonable and done correctly. I asked Rolex NY about it and they said that I needed to have it serviced every 2 years to keep it accurate. CRM Jewelers give us a glimpse inside the workshop of Miami-based watch repair studio Chrono Sky as they polish an 18ct yellow gold Rolex Yacht-Master II (ref. A true craftsman can work for different people. Advise. Shipping your watch to the USA could be a challenge when it’s coming back as over zealous Customs agents may apply a customs/duty fee to the watch. I had it repaired and returned. I have had routine maintenance on it several times and also replaced the stem. However Rolex will replace crystals, dials, etc and polish depending on condition. When we lived in Eastern PA we were in an area where expensive cars were the norm. please contact me so we may procedd, I have a Rolex oyster perpetual data with bubble gold plate that I rec as a gift in 1971 never been serviced seem to keep good time, what would be the cost of the overhaul and cleaning and how do I get it to u also how long would it take? Would also like to get a price on new band vs replacing pins in existing band. I have the watch for over 17 years and wore it everyday. You do great work, Mark. Can you help? I was able to do some research and found the Hamilton Intra-Matic with a silver dial for $482.00 delevered! It is in bad shape, not suitable for such a fine vintage timepiece. Thanks! Never been opened, and is in phenomenal condition. What may seem surprising is the fact that this type of restoration cannot be achieved through buffing with a cloth, chemicals, or even handheld rotary tools alone. Also do you replace the main spring when servicing? He just sent this watch to the factory service center in New York and was quoted a base price of $800 for the overhaul and crystal. Please send me mailing instructions for cleaning and repair of a Rolex Oyster Perpetual wrist watch. would like to send you my rolex sub-mariner. Thanks, David. I’m hoping you will continue to work on my older Datejust for me. Mail my Rolex for cleaning. What should you do if you scratch your Rolex or any other luxury watch on the shiny high polished part? If the average cost of a watch is around $15,000 (estimated) and the cost of a service is around $400 then it is just 2.6% of the cost of the watch itself. Years ago I bought a new submariner because I was a commercial diver. This watch has bracelet sentimental meaning to me. Many factors come into play when it comes to the maintenance cost of a Rolex. I may as well check things out. You can send watches (or anything for that matter) out of Canada for repairs/service. . Thanks. It’s less shiny if it’s scratched, too – so many gold watch owners elect to get their watches polished after a few years of wear and tear. Scratches tell a story: it’s almost impossible to re-create the natural wear and tear a watch accumulates over time from day-to-day usage; the battle scars of a well-loved watch. I do not own a wrist watch. Came in just before 12/25 to add to my 14 other watches in my small collection. I had no idea there are that many parts in a watch. Will be on schedule for a lube and tuneup on explorer 39 in a year or so. Rolex Watch Polishing The purpose of watch polishing is to restore the original appearance of the watch. HB! I have an Omega Speedmaster Professional 3570.50. But it won’t stay that way forever, and there’s a limit to how much you can (or should) polish a watch, especially a gold watch. Thank you. I noticed you were asked a couple of times about the Rolex parts account I saw no answer I guess that’s a no? As you mention, a new dial can run you $500. I will send more. Long answer is it depends. Watch crystals are by far the most vulnerable part on any Rolex watch. I really enjoyed this write-up. Thanks. Thank you for providing great service at a fair price. Each Monday, Wednesday and Friday we will deliver our top stories to your inbox. Would you like a donation for whatever use it could be to someone who would still have use for it? Your work speaks for itself. Furthermore, the edges, such as those found on lugs or crown guards, are often intricately beveled and chamfered to an exacting standard. So I see humidity in dial, still works but needs full service and Amy repairs. What is the best secure way to send a watch? Thanks! Rolex told me that it needed YEARLY cleaning to maintain that spec. Have Oyser perpetual date that need overhaul. I am not sure of its age but I guess it is over 65 years old having been with his wife when she purchased it many years ago. Keep up the good work Rolex had no interest in hearing it. I grumbled and sent it to Rolex NY for service. A normal Rolex overhaul ranges from $600 to $1000 and will vary depending on your model, its condition and the type of service needed. A full detail polish and cleaning on case and band, same as Rolex factory. To all of those asking questions here, please read Mark’s website, all your questions are answered there, then just call him. watchdoctorpa@gmail.com Thanks, Mark. Question: I have a Rolex my mother wore for years. Here’s the story of my watch. Joseph, since you are in Canada have a look at Al Archer watches. Stated prices for repair and service with very reasonable turn-around-time. Solid 904L stainless steel. We stumbled over here from a different website and thought Steinway and Sons uses the same claim on tuning and rebuilding one of their pianos. Hi my submarine stopped working all of a sudden. I do each repair job one at a time and pay special attention to the needs of each individual watch repair. clare, mi. It’s a contentious debate, for sure. The same goes for your Rolex factory repair — if you can afford a Rolex, then you can afford the $800 service charge! Depending on what has happened to a watch and the extent of the resulting damage, some Rolex watches may require extensive repairs and a large number of replacement parts. Don’t really want to pay extortionate prices would you consider posting back to wa Australia. Could you please send me a quote for repair. Orderly receipt and service replies, while my watch was away. The base price for the overhauls and Crystal is $800. He is fantastic. Send me a quick email and I will send more info. Description ONLY for Rolex/Panerai Watches (except Titanium, White Gold and Platinum) Service Includes: 1) Removal of red stains on gold, caused by sweat 2) Soft buffing to remove small scratches and to reduce deep scratches 3) Ultrasonic cleaning of bracelet to remove all dirt! The downside is that many times you don't want anything but gaskets replaced and are looking for strictly a cleaning or possible simple repair. Can you also give me a rough cost estimate?. You have always done excellent work on my watches and will continue to send my business to you. Thanks for service in past on my Rolex, you’re the best. Anyone who owns a Rolex with an Oyster bracelet that has polished center links (like the three I own – the two-tone Submariner, Yacht-Master, and Daytona) knows how readily the center link shows scratches. You sound very knowledgeable and we don’t want to spend more than necessary for the repairs. Could U please tell me where you are located and do you have a phone number? 1675) that sold last year in Sydney: the more worn one sold for $7,000 more than the less worn one. Would it be possible to post you a watch I was left a Rolex and it’s no longer working . I like what I see so i am just following you. On average, a watch cleaning should cost anywhere from $45 to as much as $250 for a higher-end brand such as a Rolex. My husband took his Rolex to a local Rolex authorized repair shop and was told that he would have to send it directly to the Rolex factory for repair. The watch has operated flawlessly all these years until now. Look forward to going over your web page for a second time. Wear it every Sunday at church. ... it comes at quite the cost. Just make sure that the item is properly identified as “exported for service” showing serial number on the documentation. There are engines with fewer. My question is the same, “Do you use original factory parts?”. After receiving a quote from an authorized Rolex/Tudor local jewelry store I did some research on different overhaul options of my vintage Tudor watch. What would be a reasonable estimate you could provide? Would an overhaul fixed the problem? What are the mailing instructions. A replacement of all gaskets from the case, tube, and crown. I came across Mark’s operation and requested a price, he was very responsive and I felt assured he would do a great job. Mark: Great article and sad that folks will fall for “our work is better than yours” stuff. I know that the crystal and the dial are not authentic. Inspection for corrosion/friction fatigue. Case and case back need replaced and only a Rolex factory can do this.” I found your site on the internet and wondered if this sounds like something you could repair. on back of watch 6213797 please contact by ph.if possible, so we may proceed with servicing this watch. Would like to. Funds are tight after his burial, but I would like to restore this timepiece back to original if it can be done. I do think that you’re slightly underprice nevertheless for the Rolex work. What do you do to assure it is running accurately? A Raving Fan . I read through all the testimonials and satisfied customers and I think you are a better choice of having my watch serviced than the authorized service center. Dr. Louis A. Zagar. The process removes scuff marks and scratches. Send it anytime and I will give you an estimate for its repair. The clasp doesnt grab anymore. I have a 1960 Rolex I received from my dad as a gift. My dad always drove a Ford and Uncle Louie drove a Cadillac. The price was lower than I would have been charged locally at a watch sales and repair chain, and the service was great. What could be wrong with it? Excellent service and communication. Most Rolex cases and bracelets have both high-polish and brushed surfaces. Raving Fan of the Watch Doctor ! How do you ship & insure? When my wife’s Datejust needs servicing, I’ll send it to Mark. Thanks, Mark. The local watchmaker here in Boston would charge me around $400 but by sending it to Mark I save about $275.00 and get it done by a man with many years of experience……. My watch looked like it had been destroyed, after a fall of only a few feet onto the tile floor. I can’t supply a new dial or band, but movement parts are not a problem. Our confidence in our ever-stricter quality assurance allows us to set a new standard in watchmaking: all new Rolex watches bought as of 1 July 2015 now come with an international 5-year guarantee. I carry it every other week and it runs flawlessly. Every Rolex is subjected to a stringent set of tests to ensure its precision and reliability. This price difference always bugged him since both cars were similar sizes and used the same amount of oil. The maths works out like this: polishing removed 0.85g of gold from the watch. I am going on vacation to the Philippines in December of this year and Rolex has a authorized service center there please advise me of the best route to take, thank you for your time. Greetings Mark, so glad I found you. I have sent you several customers from Canada. To my knowledge it has never been serviced. The factory also will not work on his watch unless they replace the dial. And whilst this article is focused on this particular model, it is applicable to most Rolex […] Jorge. I grumbled and sent it to Rolex NY for a complete service. Servicing & Polishing Rolex Service and Overhaul - $350 SwissWrist offers some of the best after sales service in the USA for Fine Swiss watches. Mark is awesome and he will always have my business. We took it in to get sized and they said that the band was not good and not to wear it, there is a small scuff on the crystal, the face was the wrong color. There are some that believe one should never polish a Rolex, and instead let it acquire the natural marks that result from regular wear and use; others prefer their watch to shine and look brand new, despite its age or reference number. I sent in my watch and within two weeks I received it back and I am very pleased with his work. Probably 1990 ish. Most people are just tired of getting overcharged for the same work that I do. You did the Overhaul on my Rolex, replaced the damaged Crystal; and, the watch looks great! Also, do you do appraisals and if so, how much do you charge? It might be counter-intuitive, but a watch with more patina can sometimes fetch a higher price over one that’s not as worn. This blog is realy informative for all and really like that! Click here for instructions on how to enable JavaScript in your browser. In each maintenance effort I was assured the time was properly set but it has NEVER been accurate. I was in Washington DC over the weekend. Take these two otherwise identical Rolex GMT-Master IIs (ref. Hi my submariner stopped working all of a sudden. Mark you have done excellent work on my watches. (The video’s figures are different, as they’re not only calculating in USD but also using an outdated, lower gold price. A great pity that there isn’t (To my knowledge) anyone here in the UK that shares the same sense of customer care and concern over prices that the ‘Watch Doctor’ does! I bought a Submariner because I needed a watch that as a commercial diver I could trust my life on. Firstly, gold is quite heavy compared to other common watch materials such as steel or titanium, so it’s arguably less comfortable. Thanks, I have a Rolex Oyster Perpetual Air King. If they’d rather polish their watch and keep it looking flawless, by all means. What do you think it would cost to have you clean and repair to excellent condition? What more can I say . When should I get it serviced and how much do you charge? Good morning Mark, very interested in sending you My Daughters 2003 two tone date just. Frankly I am not in that league hence my reason for searching the net for a more reasonable solution. How would you charge to replace it? Clearly Rolex prices are driven by brand name and the advertizing that you mention is a big part of this. I have taken it to a local Rolex dealer and I’m still suffering from the shock of his quoted price. Thank Mark! lillian newman The cost of cleaning and oiling a watch is going to depend on the type of watch, geographical location and specialist performing the work. I found the ‘Watch Doctor’. I like Rolex but not that one. I have a lady ‘s oyster Perpetual date just. It’s all part of marketing and “mystique”. Thanks Mark for being ‘THE’ Watchdoctor. Bill D. Thank you, Mark. Polishing a gold watch is a painstaking process that requires a great deal of expertise and a steady hand. In checking the accuracy I found it out of tolerance by a small amount. Awesome stuff. Thanks, Darby and Paul Reeves, Send me an email. After he received this quote, he had them return the watch unrepaired and started doing some research on finding a local repair shop that could do the repair a little more reasonably. The base price for the overhauls and Crystal is $800. Why You Aren’t Supposed to Polish a Watch. I didn’t have time to look at it until recently, but it turned out that the collet spring had fallen out due to the collet spring screw not being properly tightened. Left the conversation very informed and feeling like I had been knowing him for years. This goes back to my days at our jewelry store with my Dad and Uncle Louie. I found the it to be out of spec for a chronometer. The other side of the debate would say that people should be able to do whatever they want with their watches. I’m sold on the guy, and will be mailing him my watch shortly. One keeps better time now than after my local jeweler serviced it. I feel that it is better to keep my prices down and do more quality watch repair for my customers and keep repeat customers rather than overcharge on each repair. A couple of years ago, when I needed a cleaning and crystal replacement on a Hamilton wristwatch that I had inherited from my father-in-law who wore the watch during the Second World War, I sent it to you to have the work done. I remember the saying that the local Mercedes dealer “treats you like a king, and charges you accordingly”. How Much Does A Rolex Service Cost? I asked Uncle Louie once why there was a price difference and he had a very simple answer: “If you can afford to drive a Cadillac, you can afford the extra cost for oil!”  I always remembered that simple lesson. I have had 3 rolexs serviced by Mark. Don’t know what, if any difference, that makes. I have a Datejust Rolex that need to be cleaned and the band needs to be fixed. If you will notice, they quoted a cost of $100  for new hands — but his hands only need new luminous, which I will do for only $10 extra. There is nothing wrong with the hands, but the luminous is just faded. I was so glad to find The Watch Doctor! Since I trust my watch and depth gauge accuracy with my life I could no longer trust that watch. I was a bit incredulous and gave it a shot. While the polishing process is incredibly satisfying to watch, CRM Jewelers relate that despite the lightness of Chrono Sky’s touch, the watch has lost a not-insignificant amount of value. Back in 2011 a Rolex 6062, a sought-after gold-cased calendar watch, sold for well over half a million dollars at Christie’s. What is the best and most economical way to send the watch to you for servicing. It was an easy fix for me, but probably not for most of your customers. Please advise how I should ship it to you. 78350 Do you have a Rolex parts account, or are any needed items replaced with after-market parts? He has a 15-20 year-old Datejust that is due for an overhaul and needs the plastic crystal replaced. Mark did an overhaul on my GMT Master II Coke and it was amazing…. The cost of servicing a Rolex is within the range of $700 to $1000. I maintained that it was caused by Rolex NY over torquing the screw. He’s in Canada and gets fantastic reviews on many wristwatch forums. Please let me know your thoughts and any advice on best way to handle this repair. A full service from Rolex will cost $1000+. Rolex and Ford trucks: Why it pays to ‘baby’ your product, A Before-and-After Look at Some Recent Watch Repairs, Let’s Talk About Shock Resistance in a Watch, A Look at Hamilton Pocket Watch Cases and Dials. Since then, I am a repeat customer of the Watch Doctor without hesitation. A couple of years ago I noticed it kept stopping and I did not know you can wind it. They also want to replace his perfectly good band for another $500. Even though they were not rich men, they loved their cars. Having forgotten to change my Rolex at the weekend I scratched the case and strap rather badly. One YouTube commenter put it best: “it’s not about the grams that it loses, it’s about the original patina that in time [will make it] lose value.”. conspicuous consumption) whereas IWC are more for true timepiece lovers. The movement components are inspected for wear. Exactly, if you can afford an expensive car, you can afford expensive repairs! At The Hour Glass, we are at your service to help you choose the Rolex watch that best suits you, within the wide range of Rolex timepieces. But that $51.64 figure is somewhat misleading, as the raw material value of a watch is only a portion of its price. Perhaps the most reliable and nicest guy you’ll ever deal with……I wouldn’t go anywhere else! Jul 10, 2020 Henry Phillips. By Andrew Connor. It looks great and there is no trouble with it. Excellent story and nice repair. ), RELATED: Finance Expert’s Warning For Australians Investing In Gold. Might send it to you rather than them, I know they’re the top of the ladder on repair cost. I’ve always thought that Rolex are for people who like to show their wealth (i.e. His prices are fair, but don’t let that fool you. It’s a process that’s mesmerising to watch as well. 116688). Rolex Submariner Home Restoration Guide (Polish & Scratch Removal) The topic of polishing watches is something that splits opinions. With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your Rolex, and can ensure its reliability over time.