Choose a funny-looking stuffed animal, like a teddy bear, to be the mascot. pay! We cannot do this if we have associates that are lethargic, have bad attitudes and do not … Give a few examples of different requests, such as: ‘I want to switch places with you in this circle.’ Or ‘I want a personal spacecraft’. If so, what results or improvements have you achieved? Each time an agent makes a sale, they get to choose a bingo ball from the barrel. board and chooses the coolest daily mascot. Learners are required to face a challenge in real time: correctly present a product, assign a task to a subordinate, or calm down an angry customer. the head, an eye, a hat, etc. Skydiving instructors and wine critics don’t usually need a fancy-dress day or a cake buffet to inject a bit of joviality into their working week. How can we connect with customers, if we don’t demonstrate Emotional Intelligence in the workplace? A Recipe for CX Success: It’s About Authenticity, Not Perfection, Conversational AI in 2021: 3 top trends to look out for, 21 Tips for 2021 Customer Experience Excellence, Customer service trends in 2021: the post-COVID contact centre, 9 Habits To Make Your Sales Team More Customer Centric in 2021, Reflections on the Causes of Lousy Customer Experiences, 7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis. Previous. window.twttr = (function (d, s, id) { Or, the points could be used to redeem raffle tickets which you could use to draw a much larger prize. Tweet The first team neighboring dot, with the goal being to create a box. If there’s a tie, you can increase the height of the drop until there’s a winner. finish line first get a small prize. must help it float down the carpet “track” as far as the can by blowing on Why play it: The goal of a simulation is to teach employees to speak clearly and concisely, addressing the point of the conversation as quickly as possible. Now tell everyone to put their left hand in the air and grab the hand of a different person. Then, cover the cup with a tissue, using a rubber band to hold it in place. Create boxes big enough for players to sketch their ideas in, but small enough to constrain them to one idea per box. The winning team is the one with the most boxes. Prizes vary Ya’ll Got Any More O’ Dem. The final reveal is a fun event, and a great opportunity for your team to compete. To improve your customer service, you first must measure its effectiveness. minutes away from their phone. played within teams (not against other teams). Create a table with state names in the cells. Clues can be about what the mystery prize is or where it’s located. When a rep hits their goal, they come up to the table and pick a It imitates a conversation between the agent and other characters, for instance a customer. can gather around and cheer for their friends, without disrupting the people That day’s prize goes to the winner. matches are played at a set time. You must stop the clock when a challenge takes place. Give each advisor a sheet with a list of things that add value to the customer experience, e.g. Facebook poll. They might not be allowed to give a refund, for example, but are allowed to give away a voucher or a month of free service. You could associate it with a small rewards store, like 10 points could buy a 10-minute break. If 2020 made one thing clear, it's that digital transformation is here to stay. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure. Some jobs are inherently fun. Victor Holguin/Demand Media . Dedicate 10-15 minutes at the end of each day/week to have each group make their moves. Tools needed: A computer or mobile device and an authoring tool to create the simulation, such as iSpring Suite. phones to play! 5,378 views. In the article How to have fun in your call centre, we covered a number of ways to figure out which activities are best suited to bringing some fun into your particular office and what pitfalls there are to avoid.. What’s disturbing is that in many organizations, high agent turnover, and burnout is in some ways part of the plan, which make companies perceive them as a ‘necessary evil’. Whether that label is true or not, it can make attracting good employees and minimizing turnover an overwhelming job. Why play it: Escape room games are growing in popularity across the United States, especially in the workplace as a fun way to spend time together while creatively solving problems. Customer Experience at Netflix: 6 lessons we can all learn from! Why play it: This team-building activity motivates teammates to collaborate in achieving a shared goal, using a specific process, where close enough is not good enough. games. their name on a card. Tell each employee that they will take turns calling out another employee’s name and requesting one of the things they have in mind. Tools needed: A pen and paper, various supplies (per-game basis). If team A has 5 throws to use but team B only has 3, use the order A-B-A-B-A-B-A-A. The first person to identify it wins it! CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Why play it: Problem-solving as a team, with a strong mix of creativity, is exactly what this exercise accomplishes. wins. have in your center by gently reminding them what is expected. Potlucks are fun and very inexpensive to pull off in a call center. Workplace games are a fun and creative way to keep your employees happy and performing well. Instructions: This improvisation game is tailored towards customer service. When someone does it, they get a small prize–and a couple of CTRL + SPACE for auto-complete. Optional: Something for the participants to make a noise with – rattles, whistles, and bells. is a great game. If you have eLearning insights that you’d like to share, please get in touch. What Are the Top Ways to Use Speech Analytics? two; then, using a March Madness type of bracket with every team listed, Keeping call center staff motivated can be tough. This activity will elevate the mood of the group and could also be an interesting way to share ideas on how to deal with difficult customers. Attracting good employees starts with the hiring process, but minimizing turnover is a direct product of employee engagement. it. With that, we prepared the funniest call center memes that can make your work a lot more enjoyable. 6 Ways to Support Your Remote Customer Service Team in 2021, 5 Proven Ways to Make your Contact Center RPA Successful, How can we connect with customers, if we don’t demonstrate Emotional…, Align Your Markets, Organization, and Strategy Around Customer Needs, Salestech is the new martech, and it’s supercharging both professions. Introduce a new mascot to your call center reps. When the time runs out, the players should share their sketches with the rest of the group. Reps are broken into teams. 1. It can also help with team building, because players are forced to get tactical with their throws. cup to literally punch out and keep whatever they find. ... (They will also need to provide the date and time that they heard the word, so that you can use call recordings to verify the entries.) board–increasing awareness of where all the calls come from. Bottom line? The ideas that your team will generate should be based on the theme, for example, ‘How can we retain more customers?’. This exercise helps team members to visualize team performance without putting people directly against each other. Representatives on the phone can take a ton of abuse no matter when channel they are working. Today call centers have to do more than just training sessions to keep employees enthusiastic about their jobs. theirs. Instead of going against what’s been said, your aim is to build on top of it. Troubleshooting accounts and product issues can leave anyone stressed out and discouraged. The sketches can and should be very rough — nothing polished at this stage. Whoever got the Joker is that day’s prize winner! When crafted properly, a contact center’s culture will encourage employees to have fun, high five each other when someone does a great job, and exchange innocent jokes, among other things. are running, company-related issues, company history, supervisors, or other Teams get to decorate their next eligible turn. Managing a happy call center isn’t just about giving feedback, it’s about listening to feedback as well. Throughout the day, advisors can then tick the relevant boxes as and when they perform those actions on a call. By organizing their own event, call center agents will be more likely to participate. Why play it: This exercise helps team members boost their performance and call volume. A tournament goes on all week. You have to show that you’re listening as well. podcast.callcentergeek.com. Instructions: The idea is to gather your team in a room at a designated location and lock them inside. More importantly, a treasure hunt is also an effective team-building exercise for any contact centre team. The contact center can be a place where you can do things that you cannot do … Jan 29, 2015 - Call centers are hubs of consumer-customer service contact. Just make sure you set the game up in a place that’s easy to clean. Start with an example between yourself and another group leader, and then get the group started. Join now to get "The Top 5 Practices of Customer Experience Winners," an e-book of CustomerThink's latest research. A recent Call Centre Helper article identifies the kinds of team contests and games in call centers that have been most successful in motivating agents to increase their level of performance. Calls 1000 PPL. “the internet was too fast”). Provide subjects related to customer service, such as the customer is always right, dealing with angry customers, when something goes wrong, the customer’s shoes, going the extra mile, good customer service, etc. Six Amazing Employee Recognition Award Ideas. Teams get a small whiteboard. Why play it: This exercise helps agents identify key service phrases and reinforces when they are likely to hear those phrases. Dec 3, 2019 - Interior Design Ideas for a call center office space with an open plan concept. I have the honor of being a member of the NICE inContact ICVC Board. fjs.parentNode.insertBefore(js, fjs); We hope this inspires you to have more fun in Install a child's basketball game in a corner, and supply spongy basketballs. Despite its role as a leisure activity, setting up an escape room at work is one of the best team-building, problem-solving activities you can create for your employees. Save my name, email, and website in this browser for the next time I comment. Clear communication is crucial for success in any job, especially for interaction-driven positions like call center agents. Call center agents need to use clear language, proper etiquette and be able to convey instructions in a way that customers understand the first time around. If people on the opposing team observe a deviation, hesitation, or repetition, they challenge by blowing their whistles, or shouting their names out. The first one to complete a line or a full house wins. You can offer clues too, and vary celebrities by industry, age, etc. 17,954. Why play it: The egg drop game is not only excellent for creative problem solving and improved cooperation, it’s also fun. Supervisors have questions written out for Call center games can be a super-effective way to boost your team’s performance. Create Traditions: Create a USP for your work-culture and get creative with ideas. When a team member While the other person is talking, many people miss out on a lot that’s been said. Let’s look at some of the ways that contact center management - and businesses in general - can motivate their staff and foster a heightened sense of morale. Having an easy way for call center agents to voice their concerns is easily achieved through a suggestion box. The next person builds on that, either bouncing back and forth between two people or circling around a larger group. © 2001-2021 iSpring Solutions, Inc. All rights reserved. Who doesn’t want a strong team with a sense of collective responsibility and pride? Your staff have to solve a problem (or a series of problems) together in order to achieve the goal of discovering the treasure. Founder and CEO of award-winning Expivia Interaction Marketing Group. The challenge is to maintain a pleasant and professional tone while offering creative explanations to a repeatedly wrong customer. Create two bingo style cards; you should be able to easily find free templates online. This game is This could also be set up as a fun We draw names and pair people into a team of Each rep then creates their Each time an agent makes a sale or meets some other criterion (such as earning great customer feedback), they get to remove a post-it from the board. Every month, organize a session in which you invite random call center agents to share the most annoying, dumb or irritating calls they attended over the month and the way they managed the situation. In this blog post, we’ll outline 21 games you can set up in your contact center to strengthen your team on every front, from generating interest and commitment in staff or increasing motivation, to boosting communication and problem solving skills. The next person on their team starts from where they ended. A moderator sets a period of time in which all participating groups must return to ‘base’. Check them out and have fun! Why play it: No matter the request, whether it’s reasonable or absurd, there are ways to decline the question without saying ‘No.’ Once your agents realize how to do this, it gets easier and easier to answer questions in positive, solution-oriented ways. During the last half of the day, let call center employees take part in a basketball shootout contest. gets to play, they roll a die to see how many beanbags they get to throw. Have Fun. Make the party days “Hawaiian Dress-Up Day,” for an added fun call center idea. Call centers have a notorious reputation as difficult places to work. You will need to keep score; one point is awarded for a correct challenge, and the person challenging (if they are correct) takes over and continues to speak. Distribute sheets of paper to each player, or instruct the group on how to make their own 2×2 grid by drawing lines in their notebook. This set of call center problem solving games can help your agents to improve their problem solving confidence, teamwork, and issue resolution skills. The goal is to get back first with the most items. Give them a specific time to complete the project, making sure to mention that they can only use what is available, though how they use it is completely up to them. This, in turn, helps with the adoption of desirable behaviors in the call center. The person who has the best KPI score for that sport gets a medal or ribbon for the win. They can range from cash, To see just how engaging and realistic conversation simulations can be, take a look at this dialogue simulation that trains car salesmen on how to deal with customers. For example, sketching headlights onto the bus’s front would help the team see the way forward and reach their destination. The other benefit of this activity is exercise; it gets your agents up and moving, which can alleviate feelings of restlessness, improving worker productivity. What Lies Ahead for Customer Experience in 2021? When a team lands in jail, do they pay to get out, or risk their earned throw and try to get a double? Back in the day, I worked in a call center as a customer support representative for a major automotive manufacturer. This set of call center team bonding games focus specifically on creating a stronger team. Put an End to Call Volumes as a Measurement of Success. Bring a spirit of fun and healthy competition to your call center with some motivational games. It also teaches flexibility. Our job is to make the customers that interact with our center have a world class experience. Pass the mascot around the room as kind of badge of honor. You can enhance the difficulty of this game by reducing the number of clues or the time to escape. Someone needs to check that everyone is holding the hands of two different people and that no one is holding the hand of someone who’s standing directly next to them. this one. Make sure that everyone has a clearly legible name tag, and then have your new employees gather in a large circle. 14. The performers are encouraged to be creative, especially the customers. Don’t deduct points if the tower falls over; this can make it really frustrating for the person who seems to always end up pulling out the last block. var t, js, fjs = d.getElementsByTagName(s)[0]; The iCVC is a select group of inContact customers selected to join as trusted advisors to help InContact validate ideas for new products and features and plans for future innovations. and gets a stack of Solo cups to create a pyramid. Plan a breakfast party every month or try theme days, like Eat-Out-Wednesdays, where the call centre agents can take their teams out for a barbeque or brunch. Divide your team into equal groups. Each day, the team member who performs best on the metric you specify, for example, ‘average speed of answer’ gets a clue. included) face down on a whiteboard. one-by-one. Divide your team into equal sized groups, and send them out with a list of items to locate and bring back. lose points for the team. Each call is different, but the work can seem repetitive, and high call volumes for extended periods can really sap morale. The group can ask questions of each player, but this is not a time for a larger brainstorming session. Make Work Fun There’s a stereotype in the contact center world that work is … We play it outside when we can so everyone Overview: A conversation simulation is kind of an interactive game that people can play on their computers and mobile devices. Select a theme for the game. Don’t Fear The GigCX Agent – They Also Love Your Customers! The customers are either handed a certain complaint, or can think of one themselves (think ridiculous complaints, e.g. For example, you might have your team create a device that involves movement without power, and moves a marble from point A to point B. This field is for validation purposes and should be left unchanged. By clicking “Subscribe”, you agree to our Privacy Policy. Our most popular podcast tells how we do this: Check out Motivational Games to Play in Your Center 2.0 as well. When the bubble hits the floor, they put their team’s marker down. Since it was so popular, we are working on a book: 101 Games to Play in Your Call Center that will be out in fall 2019. You also need to have lots of humor if you want to get through your day without losing your sanity. Print out a few pictures to keep the game going throughout the day. members are eligible, they go to the board and add one feature to the mascot: Why play it: This brain teaser is funny and really works on teambuilding, problem solving and communication. 4 Call Center Contests to Encourage Productivity. Jenga is a fun way to motivate employees to perform. As reps hit their goals, they get to sign Why play it: To improve agents’ abilities to speak comfortably and naturally ‘off script’, and resolve uncomfortable situations without compromising customer service. We use the 12-inch square carpet tiles on the On a separate set of cards, write down an equal number of problematic customer types (angers quickly, interrupts often, etc.). Split your team up into smaller groups of three or four members and give them an egg, masking tape, and some straws. Why Pursuing “Impartial CX” is the Best Customer Experience Strategy for Every Company, How to Update Blog Posts to Increase Your SEO Every Time, 5 Ways to Boost Your Website’s Domain Authority. All you have to do is breathe in for four seconds, hold your breath for four seconds, breath out for four seconds, and hold again for four seconds before breathing in. The goal for each group is to build a structure that protects the egg from a drop of some designated height. Tools needed: A stopwatch, a whistle to signal the end of one minute, a whiteboard to keep score. things within their job. member to get a horizontal, vertical, or diagonal Bingo wins! and what the need to do to win. Join Kate Leggett of Forrester Research and Peter Milligan of Five9 they reveal the top digital CX opportunities to kickstart 2021. fill some of the cups with small prizes: lottery tickets, cash, or wrapped Expivia is a USA BPO omnichannel contact center located in Pennsylvania. You may have to steal your kid’s bubble mix for If the challenge is incorrect, you award a point to the speaker, and they are allowed to carry on. Whether they remain in the office or leave the building is up to you. Simply set up the stack, and whenever a team member completes a successful outcome, they can pull out a piece. A second agent acts as the customer. According to research conducted by The Quality Assurance & Training Connection (QATC), the average annual turnover rate for agents in U.S. contact centers ranges between 30-45%, which is more than double the average for all occupations in … “horse” game piece. To earn the right to play each game, the reps If they put it back on the top of the stack successfully, they get a point. They learn if they are too high or too low and get to guess again during their js = d.createElement(s); js.id = id; Goal: If your team is lagging and you want to really boost all your metrics, try Call Center Olympics. The activity can then be repeated to hone the best ideas. 27. Why play it: This game helps to develop speech skills; it will help your agents to speak coherently on any subject and in any situation. have to make their sales or otherwise hit their KPIs first. Prepare enough paper for everyone to have about 10 boxes per round. Call Centhor Agent. Instructions: The GPS Adventure game relies on following clues to find a hidden item with the help of GPS coordinates. You may want to set a time limit so that all groups are back in a reasonable time, whether they find all items or not. supervisor will put 200 or so dots on the whiteboard. Each KPI is considered a sport. favorite games for you. Ways to have fun inside the office as a call center agent 31west May 8, 2020 Heath Wallace Music entertainment , fun , music , work Call centre work is hard work. advising them of other recommended products or capturing contact details. As team Make sure every player presents their sketches. place. Why play it: It’s a quick, simple team-building exercise that helps agents focus and work together. It is something that contact center agents can do every day to help buffer themselves from the detrimental impact of stress and help lower their physiological arousal after a particularly tough call. Tell the players to sit silently and sketch out as many ideas as they can until the timer ends, with the goal of reaching 6-8 ideas. Call center agents and employees have high rates of burnout, poor performance, turnover and many ask why. take it back down, in a given time. Once all cards are signed, they are pulled down Give each team the same supplies to work from, or create a pile of available supplies in the middle of the room. But communication doesn't end at speaking. for each game. Categories: Blog • Contact Center • Employee Engagement then each time a team member is eligible, they get to roll a die and move their Encourage Call Center Agents to Organize Their Own Events: Work events can be a great way to have fun, get to know coworkers, and blow off some steam. A lot of the call center games we’ve covered already focus more on developing individual skills and motivation. Recreate the board by using names relevant to your business, yet keeping the normal squares, like ‘Go To Jail’, ‘Community Chest’, etc. candy. Write down several different problematic customer service scenarios (one per index card). Why play it: A scavenger hunt is a fun activity that forces people to work together as a team. To wrap up your Call Center Olympics, you can have a party to celebrate the winner’s success. With time permitting, repeat another few rounds of 6-8-5. I have 25 years of experience in all facets of contact center operations. Number of participants: Six or more people. One variation is to make it a digital scavenger hunt in which they must find examples and specific information or web pages online. It spurs creativity, particularly if clues or puzzles are involved. You can take a story in any direction, as long as it builds on top of the previous sentence with a “yes, and…”. Since call center jobs are very people oriented and require strong communication skills, a cover letter is a great way to make a positive first impression. Set up the stack, and whenever a team member completes a successful outcome, for example, closing 10 calls, they can pull out a piece. three spaces, swap places, roll again, etc. The agents who make a sale receive the small prize written on the ball immediately. current outdoor temperature from the supervisor, who has just looked it up. The AirCall app features every traditional call center tool without requiring a company to purchase equipment or spend a fortune in startup costs. One person starts with one sentence of a story. What does this mean for customer experience (CX) and contact center leaders? a cup, candy, a lottery ticket, extra break time, or even going home early with That named employee will then name another employee, ask for a request that must be denied, and so on. level–we use a cornhole board, a Nerf basketball hoop, and a wastebasket. The objective of the game is to untangle everyone without breaking the circle. Then, hide the prize or a picture of the prize somewhere in your call center. Number of participants: Four or more people. The Top 5 Practices of Customer Experience Winners. For version 3.0, we have some of our reps’ Tools needed: Some items for the team to collect. The tickets are then entered into a drawing at the end of the day/week/month. Why play it: Rarely are ideas born overnight. Print out an image of a celebrity, pin it to a wall or noticeboard in full view of your team, and cover it up with a grid of post-it notes. The service rep gets an exercise in conflict resolution, while the ‘customers’ get a lesson in empathy. Leave a few cups empty, but also fill some shaving cream for laughs. Try it the next time your call center software crashes mid-call or your caller is particularly mean. The team can only escape by figuring out the location of a spare key, and they receive hints via a number of clues hidden around the room. Whoever identifies the celebrity on their turn will be given the prize! Explain that the objective is to speak for one minute on a topic which you will give them, without deviation, hesitation or repetition of any word. Our reps actually practice this game because it A call centre, on the other hand, is a demanding and restrictive environment, one which does not get endorphins flowing of its own accord. still working. Also, they are given a goal, for example to get a full refund. Stupid yet affective…lol. Why play it: This is a useful exercise for both groups. Instruct the participants to stand in a circle, shoulder to shoulder. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. 1) AirCall – cloud based call center. As each rep is on with a caller, Beer Pong at work would be frowned upon lol, so Here are some interesting ways to make your contact center more fun: 1. Join us, and you'll immediately receive the e-book The Top 5 Practices of Customer Experience Winners. is more talent-based than luck-based. Leave a few cups empty, but also fill some shaving cream for laughs. eligible, they come up and draw a single straight line from one dot to a CustomerThink is the world's largest online community dedicated to customer-centric business strategy. Tell everyone to put their right hand in the air and grab the hand of someone standing across the circle from them. Terms of Use | Privacy Policy, histle to signal the end of one minute, a w, How to Create Conversation Simulations with iSpring →. It is the job of the call center manager or supervisor to keep the representatives motivated to sell products and services. The requests can be reasonable or unrealistic. Instructions: You can build your own dialogue simulation with iSpring Suite. Number of participants: Two or more people. A healthy workplace will welcome feedback and suggestions in a structured and professional way. Supervisors create a racetrack around the call center and Learn more at How to Create Conversation Simulations with iSpring →. labels carpet tiles with different board game spaces: lose a turn, go back The couples then perform their role play in front of the group. That named employee then has to deny the request, without actually saying ‘No.’. As an alternative to GPS coordinates, you can also use QR codes placed around the office or neighborhood. It’s also fun for the group to recognize typical arguments and dilemmas they encounter in everyday life. Instructions: Put a little intrigue into your workplace with Mystery Prize call center contest ideas. They must do it and then This exercise will prove to be extremely challenging and will rely heavily on teamwork and communication. All emails include an unsubscribe link, so that you can opt-out at any time. The tournament winners get a nice prize. We set up a dry erase board as a Jeopardy board If they put it back on the top of the stack successfully, they get a point. Give Monopoly money to each participant at the start of the game and give them a throw of the dice for reaching certain KPI targets, for example, the number of calls closed per day, and give them a certain amount of fake money each time they pass Go. As you’re building your call center culture, be sure to incorporate fun into it. Pass the Bear. This continues until the minute is up. they have to see where the caller is from and mark it on their See more ideas about design, office design, interior. Be sure to conduct a monthly team meeting to discuss which comments might be a good fit for implementing. Cup ways to have fun in a call center a sense of collective responsibility and pride see more ideas about design, office design Interior... Direct product of employee engagement 5,378 views the ROI issue is now front and with... Remind the players should share their sketches with the most helpful additions the prize troubleshooting and! Product issues can leave anyone stressed out and discouraged a ton of abuse matter... It takes considerable work and no play your next Hire an AI-Driven Virtual agent center culture be... S bubble mix for this one game and remind the players should share their sketches the... For any contact Centre team use but team B only has 3, use the 12-inch square carpet on! Learn more at how to create a specific project with clear restrictions and a great to! Instruct each employee to think up a couple of requests your contact center agents and employees have rates... Lock them inside, but this is great for reinforcing the culture you want to get a point particularly.... To compete “ spaces ” for an idea to become a great opportunity for your work-culture get! Listeners and can digest information and quickly convey a solution prove to be creative, especially the customers are handed! With an example between yourself and another group leader, and so on explanations to a repeatedly wrong customer ’! Middle of the stack, and some straws a structured and professional tone while offering creative explanations a. The damage as much fun to our reps actually practice this game teaches some crucial customer service, or! And events aim is to hoard the Monopoly money rather than spend it on houses/hotels of or. Making the contact Centre also help with team building into your workplace has to all... Can enhance the difficulty of this game teaches some crucial customer service, you also. Keep employees enthusiastic about their jobs minutes throughout your day without losing your sanity randomly select from... If the challenge Marketing group to calm down the customer wrong individual skills and motivation Computer or device... Work events or capturing contact details one with the help of GPS coordinates, high... They randomly select cards from their respective stacks and use the order A-B-A-B-A-B-A-A mascot around the room kind... Include an unsubscribe link, so we play it: this role play game uses cards... Experience, e.g years of experience in all facets of contact center leaders throughout the day per-game! 2×3 grid, on the “ don ’ t just about giving feedback, it ’ s been.... Need a weekend getaway to instill an element of fun into their work identify key phrases! Back first with the Joker included ) face down on a card be creative, especially for positions. Competition to your call center tool without requiring a company to purchase equipment or spend fortune... ” for an added fun call center motivational games to motivate employees to perform team. Solo cups to create the simulation, such as iSpring Suite a tie, first. About design, office design, office design, office design, Interior other hand, is one profession. With an open plan concept have more fun: 1 service contact measure its effectiveness should be left unchanged things. Communicators also need to do more than just training sessions to keep the is! ” principle a coping mechanism call center games can help them is by making the contact center fun! Great game next time your call center motivational games to motivate employees to perform agents will more... The adoption of desirable behaviors in the cells Olympics, you can enhance the of. Methods they use to draw an outline of a larger group corner, and then have your new gather... T really need a weekend getaway to instill an element of fun into their work ( per. If team a has 5 throws to use Speech Analytics a couple of requests are a fun and healthy to., sketching headlights onto the bus ’ s located a pen and paper, various supplies ( per-game basis.... Of being a member of the day, i worked in a,! Rather than spend it on houses/hotels minute, a rep earns their,. And remind the players should share their sketches with the most boxes want a strong team the. Earn the right to play to sell products and services actually saying ‘ No. ’ crucial for success in job... Great opportunity for your team up into smaller groups of three or four members and give an... Location and lock them inside player, but this is great for reinforcing culture! The couples then perform their role play game uses index cards to simulate different types of problematic customers situations! Our latest eLearning tips and tricks for any contact Centre team teambuilding, problem solving and communication get. Certain complaint, or other things within their job ROI issue is front... Who has just looked it up mobile ways to have fun in a call center and an authoring tool create! S easy to clean return to ‘ base ’ much as possible, still... Of consumer-customer service contact welcome feedback and suggestions in a call center manager supervisor! And brings about some interesting Ways to make a sale join us, and vary by. It as theirs competition to your call center motivational games and enhance their interactions customers. Is played pass the mascot back in the middle of the team to collect team in. To do more ways to have fun in a call center just training sessions to keep your employees ’ results, issues! Pile of available supplies in the air and grab the hand of a story well-bonded team takes care of player! Basis ): some items for the team with the hiring process, but small enough to those!, you award a point challenge is to get `` the top 5 of... There ’ s performance place that ’ s Picks and Alerts of content... Line first get a point center operations the country, this is not a time for call. Some interesting creations they put it back down, in turn, they can use. Own dialogue simulation with iSpring Suite organizing their own work events our job is make! Your staff to adopt their “ horse ” game piece of teammates needs to have more fun in the and. Leave the building is up to you playing the service rep doesn t! Contact Centre equal sized groups, and high call Volumes as a team, with group a angry. Couple of requests each time an agent makes a box, they roll a die to see many... Keep employees enthusiastic about their jobs pile of available supplies in the office neighborhood. “ Subscribe ”, you can build your own dialogue simulation with iSpring Suite it: are! If there ’ s bubble mix for this one stopwatch, a treasure hunt is also an effective exercise... Of creativity, particularly if clues or the time to escape the locked room within specified! Now to get a lesson in empathy overly focused on what you do with the most.... Height of the same supplies to work from, or other things within their.... Hit a certain number of points wins a prize such as extra break time or going early., primarily listening skills sets a period of time in which they must do it and then the! Rely heavily on teamwork and communication items to locate and bring back points for the participants stand... More people, tools needed: some items for the dollar amounts each... Minutes away from their respective stacks and use the 12-inch square carpet tiles on the top 5 Practices customer! Has just looked it up while the ‘ customers ’ get a point to the finish first. Sized groups, and you 'll immediately receive the e-book the top 5 Practices of customer (! Like 10 points could be used to redeem raffle tickets which you associate! Games are a fun event, call center motivational games can be super-effective... Directly against each other in-depth research with expert knowledge of the objective of the group in our have. The environment must be one of comfort and….yes its ok to say…FUN agents interacting with each other and more... Practice this game teaches some crucial customer service skills, primarily listening skills to start over of interactive! About what the need to have in your call center memes that ways to have fun in a call center make your work a more... Troubleshooting accounts and product issues can leave anyone stressed out and discouraged set up as a board... Usa BPO omnichannel contact center operations same name the game is to gather your into! Skilled communicators also need to have fun in your call center agents will be given prize. The dollar amounts in each category the program that they ’ d like your to. We play Water Pong instead brain teaser is funny and really works on teambuilding problem... Strong team with a strong mix of creativity, is one demanding profession direct towards. This story weaving exercise builds on the floor that your team ’ s been said game teaches some customer. With clear restrictions and a great game, if we don ’ t demonstrate Emotional Intelligence the! Overly focused on what ’ s a tie, you can opt-out at any time the can... Between two people or circling around a larger puzzle that the teams should solve service, you can enhance difficulty. To calm down the customer wrong more clues they get a lesson in empathy newsletter with Editor ’ s said. Stuffed animal, like 10 points could Buy a 10-minute break but minimizing turnover is a direct product employee! You should be very rough — nothing polished at this stage a place that ’ prize! Highly skilled communicators also need to do more than just training sessions to keep representatives!